Our comprehensive survey uncovered striking regional differences in consumer priorities and behaviors, challenging conventional wisdom about what drives account selection

FICO risk benchmarking data covering roughly 90% of card transactions in Canada reveals a market at an inflection point - improving delinquencies mask structural shifts in payment

From banks to telcos to debt collection agencies, what looks like unrecoverable bad debt may in fact be first-party fraud - here's how to reduce its impact

Credit card insights uncover developing financial pressures affecting many Canadians

Credit card data reveals many Canadians are struggling to pay off their monthly balances

Navigate the complexities of enterprise fraud management with seamless orchestration, real-time detection, and scalable prevention and intervention strategies.

How to improve customer acquisition, experience, and lifetime value with a personalized, 360-degree customer view

There are clear financial and relationship benefits to open banking, and banks that act swiftly may get a competitive advantage

FICO's Canadian Bankcards Industry Benchmarking Trends for Q2 2024 show monolines delinquencies have reached pre-COVID levels

Real-time communications play a key role for banks to balance sensible friction in fraud management with customer preferences for ease and convenience

Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape

Hyper-personalized fraud management is becoming integral to banks’ abilities to extend fraud-protected but friction-free customer experiences

Canadian cards data for the second quarter of 2023 shows the need for lenders to project unexpected rapid shock to portfolios, staffing, and expenses

A lack of context and orchestration can limit a bank’s ability to stop fraud, while increasing the potential for false positives

Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers