The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

Naomi Palmer, a fraud consultant at FICO, won silver in the ‘Team Player of the Year’ category

Trade-based money laundering is the process of disguising the proceeds of crime and moving value using trade transactions to legitimize their illicit origins

Three new success stories show how banks are using technology and best practices to fight AML in the pandemic

With all the expense pressures that AML programs face, corporations are seeking ways to reduce the regulatory burden, and top of mind is robotic process automation

Regulators will look to tighten up on financial crime next year

FICO and Crystal Blockchain of Bitfury Group announce partnership to deliver real-time crypto-currency risk management

The National Board for Customer Disputes in Sweden have ruled that banks should be liable for so-called “push payment” fraud losses over a certain amount.

Counterfeit cards are relatively simple to spot. So how were the criminals in the European road tolls scheme successful?