A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

Trade-based money laundering is the process of disguising the proceeds of crime and moving value using trade transactions to legitimize their illicit origins

As Hoist Finance shows, best practices in decision management – automation, digitization, centralization – also result in greener decisions

Three new success stories show how banks are using technology and best practices to fight AML in the pandemic

Customers and regulators are both interested in sustainable finance - here's how banks and fintechs can use automated decisions to advance their ESG goals

Using decision modelling and optimisation techniques similar to those used in navigation applications can help improve business performance by over 30%

With all the expense pressures that AML programs face, corporations are seeking ways to reduce the regulatory burden, and top of mind is robotic process automation

Regulators will look to tighten up on financial crime next year

FICO and Crystal Blockchain of Bitfury Group announce partnership to deliver real-time crypto-currency risk management