Continually delivering business improvements is challenging - but centralized decisioning offers multiple routes to success

Automated dial-direct calls to late-paying customers continue to help recover around 5% of delinquent accounts

Now is the perfect time to make the most of your competitive advantage and take the next step to integrate a cloud-hosted platform and become truly decision-centric

A decision management platform approach makes competitive differentiation far easier by providing an organization’s "brain and central nervous system"

The time to invest in collections technology and improve your processes is now, not when the pandemic-driven debt tsunami hits

Signs to watch for, technologies that might help and recommendations on how to work with borrowers

Banks and card issuers have an opportunity to ensure they continually interact with customers to better understand their genuine financial position

To get a true picture of financial stress, lenders should combine Open Banking transactional data and alternative data sets alongside sharper analytics and real-time data streaming

As we pass the first anniversary of the pandemic’s outbreak, lenders are under scrutiny for how they treat delinquent borrowers

How will Santa get the right gifts to kids in a year when elves are in lockdown? The answer is optimization

The oncoming flood of delinquent debt is manageable - if you have the capabilities to do it

The debt tsunami will create prolonged pain for consumers and lenders - as well as a few opportunities

UK regulator calls on banks to extend help for homeowners - what should debt collectors do?

Omnichannel communications is critically important to debt collection in the era of COVID-19

Helping customers get through the current crisis demands a new approach to assessing income, expenditure and affordability