Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
How Banking CIOs Can Leverage IT Agility to Enable the Business
Instead of supporting a piecemeal set of disconnected enterprise applications, IT can lead the way in advocating for platform-based solutions that will scale across use cases.
How Banking CIOs Can Deliver Data-Driven Intelligence at Scale
With a focus on data-driven digital transformation, how do IT teams deliver differentiated value and increase customer satisfaction directly from technology investments?
What Are Decision Assets and How Can You Unlock Their Value?
When the focus is on data-driven digital transformation, decision assets can help you deliver maximum value from your technology investments and IP
Decision Platform Know-How Makes Winning Customers Personal
Personalisation underpinned by applied intelligence and cloud-hosted platform technology offers a competitive advantage when it comes to winning customers
Explainable Machine Learning for Probability of Default Calculations
How the FICO Platform can enable explainable machine learning models for more effective PD calculations
How Transaction Analytics Transform Lending Speed and Results
Fierce competition, open banking and financial inclusion drive the uptake of transaction analytics in lending
How Transactional Analytics for SME Lending Drive Greater Value
Access to the broadest datasets available, investment in the right technology and application of AI and automation can be a win-win for all parties
Improving IRB and RWA Calculations with Machine Learning
Through explainable machine learning models, behavioural and PD models for the retail banking sector can be created with higher levels of predictiveness.
Tomorrow’s Winners Start Today by Making Better Decisions
Better decisions hinge on infrastructures that enable businesses to implement strategies at speed and scale - and adapt faster than the competition
Could Optimization Help Break Supply Chain Gridlocks?
These case studies prove the effectiveness of predictive analytics when it comes to challenges such as supply chain gridlocks
Moving Up the Ladder to Centralized Decisioning
Continually delivering business improvements is challenging - but centralized decisioning offers multiple routes to success
Take the next step
Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.