Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
2025 Bank Policy Predictions: Another Swing of the Political Pendulum
Stay ahead in 2025 with timely analysis on banking policy predictions and strategic insights for regulatory compliance professionals
Policy Predictions 2024: Navigating Regulatory Uncertainty in Banking
Upcoming US elections loom over the outlook for the US financial services industry, but regulations on AI, open banking and more are expected
Four 2023 U.S. Policy Predictions for Financial Services Companies
Open banking, BNPL, cybersecurity and AI will all be under the microscope for regulators and policymakers, but not all areas will see major action in 2023
How Banking CIOs Can Leverage IT Agility to Enable the Business
Instead of supporting a piecemeal set of disconnected enterprise applications, IT can lead the way in advocating for platform-based solutions that will scale across use cases.
How Banking CIOs Can Deliver Data-Driven Intelligence at Scale
With a focus on data-driven digital transformation, how do IT teams deliver differentiated value and increase customer satisfaction directly from technology investments?
What Are Decision Assets and How Can You Unlock Their Value?
When the focus is on data-driven digital transformation, decision assets can help you deliver maximum value from your technology investments and IP
Decision Platform Know-How Makes Winning Customers Personal
Personalisation underpinned by applied intelligence and cloud-hosted platform technology offers a competitive advantage when it comes to winning customers
How Transactional Analytics for SME Lending Drive Greater Value
Access to the broadest datasets available, investment in the right technology and application of AI and automation can be a win-win for all parties
Public Policy Predictions 2022: What's Coming for Financial Services
From Open Banking opportunities to overdraft rules, here are my predictions for changes in public policy
Tomorrow’s Winners Start Today by Making Better Decisions
Better decisions hinge on infrastructures that enable businesses to implement strategies at speed and scale - and adapt faster than the competition
Could Optimization Help Break Supply Chain Gridlocks?
These case studies prove the effectiveness of predictive analytics when it comes to challenges such as supply chain gridlocks
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