Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

FICO survey shows even digital-savvy customers still prefer to open accounts in branches - understanding their reasons can help you give them confidence in digital channels

By predicting customer scenarios and automating collections communications, telco operators can improve collections and lower costs

Fraud prevention leaders outline their concerns and priorities for tackling application fraud at FICO virtual roundtable

What do credit score high achievers have in common and what can we learn from the credit behavioral characteristics in these populations?

One effective way for service providers to protect customers against fraud schemes is through automated, real-time, two-way communication and notification

Service providers can expect to achieve improvements of 30% or more from applying advanced analytics to fight subscription fraud

Criminals are exploiting subscription fraud and using it as a gateway to other crimes - here's FICO's advice on how to stop it

The national average FICO Score did not go up for the first time in over a decade, a trend that’s seen at the city and state level across the nation

FICO’s Fraud, Identity and Digital Banking Survey 2022 shows that customers in Canada want slick onboarding processes, where fraud controls work but don’t delay account opening

Recent increase in the average FICO® Score is reflective, in part, of impacts that the pandemic has had on U.S. consumers’ credit behavior, credit report, and credit history.

FICO's European Fraud Map for 2020 shows how the UK, Denmark and Hungary benefitted from tight controls - while many countries did not

The profusion of payment mechanisms may be confusing for consumers, and a goldmine for fraudsters

Toby Carlin examines a wave of Brexit scams and offers advice on how to spot, prevent, and report them

Nearly four out of five respondents from UK banks said that working from home had a high or major impact on the effectiveness of their financial crime prevention