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Using SMS, RCS and WhatsApp in Omni-Channel Communications

Lenders in Brazil can improve collections and fraud strategies by optimizing the balance of digital message channels

Credit and Risk Trends in Brazil Highlight Need for Tailored Treatment

July data shows Brazil's credit portfolio is in good shape - combined with a decline in delinquency, this makes a fertile ground for credit granting

Brazilian Credit Risk Trends Reveal Growth Opportunities

This deep dive into the credit health of the Brazilian market presents a positive national scenario, leading to recommendations for growth in multiple credit products

FICO Launches Groundbreaking FICO Originations Solution, Powered by FICO Platform

After 65 Years, FICO (still) innovates and leads with our software solutions.

European Card Fraud 2020: UK Shrinks Fraud Losses by £46M

FICO's European Fraud Map for 2020 shows how the UK, Denmark and Hungary benefitted from tight controls - while many countries did not

Payment Methods and Fraud: Are Too Many Schemes a Bad Thing?

The profusion of payment mechanisms may be confusing for consumers, and a goldmine for fraudsters

Brexit Scams Rise as Criminals Target Uncertain Times

Toby Carlin examines a wave of Brexit scams and offers advice on how to spot, prevent, and report them

FICO Survey Shows How UK Fraud Teams Struggled in Pandemic

Nearly four out of five respondents from UK banks said that working from home had a high or major impact on the effectiveness of their financial crime prevention

European Card Fraud — How the UK Drove Down Losses 8%

European card fraud reduced by 2% across 18 countries studied - but there were winners and losers

Transforming the Customer Experience: Telecommunications

How FICO works with telecommunication providers to drive smarter, more personal customer decisions and offers.

Consumer Banking Predictions 2020: Expect the Unexpected

Thoughts on personal loans, consolidations and the auto industry.

Transforming the Customer Experience: Automotive Lending

How FICO works with lenders to improve the automotive lending experience

Analytics in Banking: Start with the End in Mind

Banks spend too much time trying to predict things, rather than mapping out how their people, processes, and technology will need to change if they are successful.

Three Ways to Use Collections to "Save the Win"

I’ve found that the banks that see the best return on their customer acquisition investments tend to be the ones that have also invested appropriately in their collections capabilities

Delighting Customers in a Competitive Market: Learn from Your 'At-Bats'

With new customer acquisition costs spiraling out of control and nimble competitors trying to pick off profitable portions of your portfolios, there’s never been a more critical time to invest in customer management.

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