Enterprise fraud management can break down fraud prevention operational silos so that fraud and abuse can be tackled at the customer level, rather than just the account level

A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Understand the impact of PSD3 and the key changes it creates for fraud prevention specialists

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

Fraudsters adapt rapidly, always on the lookout for new ways to exploit weaknesses in fraud defences and find new routes to their victims. How can fraud teams respond?

As real-time payments continue to grow globally, authorized push payment fraud scams follow. making intervention imperative

Traditional fraud protection methods may not be effective in protecting the unbanked and underbanked population - a more careful approach is needed

Scam regulations in Hong Kong, Singapore and Australia underline the need for action on the part of lenders and telcos

FICO's European Fraud Map for 2020 shows how the UK, Denmark and Hungary benefitted from tight controls - while many countries did not

The profusion of payment mechanisms may be confusing for consumers, and a goldmine for fraudsters

Toby Carlin examines a wave of Brexit scams and offers advice on how to spot, prevent, and report them

Nearly four out of five respondents from UK banks said that working from home had a high or major impact on the effectiveness of their financial crime prevention

European card fraud reduced by 2% across 18 countries studied - but there were winners and losers