Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
AI and Hyper-Personalization for the Insurance Industry
Artificial intelligence impacts personalization for insurance through predictive analytics that can be used to tailor insurance offerings to individual policyholders
For Asia’s Insurance Sector, It’s Digitize or Die
Asia’s insurance sector is at the front line of new era of wealth generation - the winners will be the insurers that have their digital transformation “house" in order
How to Increase Claims Processing Automation – 5 Questions to Ask
Automating claims processing right can help you reduce costs, improve outcomes, and assure patient and stakeholder satisfaction - here's how to think about it
How to Improve Patient Centricity for Commercial Health Plans
The advantages of a holistic, member-centric approach to healthcare are clear - as are the impacts of the failure to achieve member centricity
Business Simulation for Insurance: Best Practices and Getting Started
Business simulation can provide both the experimentation and the guardrails helping insurance companies explore multiple paths to success
Claims Automation for Health Plans: Transformation with a Small “t”
By focusing on transformation with a small “t” that addresses measurable performance gaps, health plans and administrators can use claims automation to control costs and risk
European Card Fraud 2020: UK Shrinks Fraud Losses by £46M
FICO's European Fraud Map for 2020 shows how the UK, Denmark and Hungary benefitted from tight controls - while many countries did not
Payment Methods and Fraud: Are Too Many Schemes a Bad Thing?
The profusion of payment mechanisms may be confusing for consumers, and a goldmine for fraudsters
Brexit Scams Rise as Criminals Target Uncertain Times
Toby Carlin examines a wave of Brexit scams and offers advice on how to spot, prevent, and report them
FICO Survey Shows How UK Fraud Teams Struggled in Pandemic
Nearly four out of five respondents from UK banks said that working from home had a high or major impact on the effectiveness of their financial crime prevention
European Card Fraud — How the UK Drove Down Losses 8%
European card fraud reduced by 2% across 18 countries studied - but there were winners and losers
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