The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

Factors driving credit score decreases observed among student loan holders involved behaviors such as delinquency on credit products including bankcards, auto loans, and mortgages

Research shows balance aggregation results in modest impact to FICO® Scores

FICO's European Fraud Map for 2020 shows how the UK, Denmark and Hungary benefitted from tight controls - while many countries did not

The profusion of payment mechanisms may be confusing for consumers, and a goldmine for fraudsters

Toby Carlin examines a wave of Brexit scams and offers advice on how to spot, prevent, and report them

Nearly four out of five respondents from UK banks said that working from home had a high or major impact on the effectiveness of their financial crime prevention

Analysis identified modest impacts to FICO Scores from forbearance-related potential increases in mortgage balance.

European card fraud reduced by 2% across 18 countries studied - but there were winners and losers

The set-up of a score validation can greatly influence model performance results — and sometimes inflate them