Digital Transformation and the Future of Insurance
Two surveys of insurance industry executives show the challenges in insurers' digital transformation initiatives - here's how a platform approach closes the gaps
Today's “No Hit” Applicant May Be Tomorrow’s Profitable Long-Term Customer
Auto-declining applicants with no credit bureau file can be a missed financial inclusion opportunity
How to Fight Telecommunications Subscription Fraud
Machine Learning helps telcos prevent and protect against fraudsters
Leveraging DDA Data in Consumer Lending to Stay Competitive
Q&A with Dale Robinson, credit risk executive at Ameriprise Financial Services, Bluestem Brands, HSBC and USBank
Poor Affordability Analytics Create a Disconnect for Telcos
Telco strategies depend on cross-selling and upselling services, which makes affordability analytics critical
5 Keys to Winning the Multi-Billion-Dollar CX Wars
Successful, cost-effective delivery of digital projects in banking hinges on five key steps
Digital Account Opening in Finance: What Consumers Want
Consumer expectations for digital account opening are rising - but our survey shows the demands vary across age groups and countries
Digital-First Originations: Why Friction Counts in Small Amounts
In a world of digital-first originations, consumers will tolerate increased friction when opening accounts for specific high-value financial products, such as mortgages
10 Questions or Less – Why Consumers Abandon Account Opening
New research shows that most consumers will answer up to 10 questions during the account opening process - any more and half will give up
Digital-First Lending: The Pandemic Raised the Stakes
More than 85% of consumers polled said they were willing to consider opening a financial account digitally - but they have high expectations
Managing Vulnerable Customers: How New Analytics Can Help
Interactions with vulnerable customers offer critical insights that can transform business outcomes, performance and drive long-term loyalty and retention
Who Defaults when Bankcard Accommodations End? Resilience Matters
New perspective on borrowers rolling off bankcard payment accommodations.
Legacy Architecture & Digital Transformation: Can They Co-Exist?
Legacy architecture shouldn’t be a bad thing, but legacy thinking will hold you back
FICO Showcases New FICO® Resilience Index Insights and Enhanced Predictive Power
Latest version of FICO® Resilience Index delivers significant gains in resilience predictive power for account origination and management across lending industries
The Midfield Pivot and the FICO Platform - Game Changers
In a world that has shifted away from an orderly and linear customer journey, we need a platform to understand how the game is evolving
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