Today's “No Hit” Applicant May Be Tomorrow’s Profitable Long-Term Customer
Auto-declining applicants with no credit bureau file can be a missed financial inclusion opportunity
Leveraging DDA Data in Consumer Lending to Stay Competitive
Q&A with Dale Robinson, credit risk executive at Ameriprise Financial Services, Bluestem Brands, HSBC and USBank
Solving Your Clients’ Top 4 Customer Communication Challenges
Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results
Who Defaults when Bankcard Accommodations End? Resilience Matters
New perspective on borrowers rolling off bankcard payment accommodations.
FICO Showcases New FICO® Resilience Index Insights and Enhanced Predictive Power
Latest version of FICO® Resilience Index delivers significant gains in resilience predictive power for account origination and management across lending industries
Collections Communications: Multi-Channel vs. Omni-Channel
Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be
FICO Resilience Index is Strong Predictor of Consumer Need for Loan Accommodations
Latest research underscores relationship of index to October 2020 reported payment accommodations
Debt Collection Communications: Are You Doing It Right?
A new survey shows how many debt collectors are missing the mark in their contact strategies
Debt Collection: 5 Questions for Meeting Inbound Demand
The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities
Debt Collection in the Pandemic: Why UK Customers are Dissatisfied
New data points to problems lenders have executing customer-centric collections
New Data Underscores Strong Performance of the FICO Resilience Index
Recent loan accommodation requests correlated to FICO Resilience Index values
Operational Resilience in Collections – Will You Meet the FCA’s Standards?
The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond
Debt Collection and COVID-19: Why a Vision Matters
Taking a forward-looking approach to debt management can help us manage the current crisis
Does Your Omnichannel Strategy Match What Customers Want?
Our survey clearly revealed that many lenders are not using omnichannel to communicate via the channels customers prefer.
5 Hot Topics in Credit Scoring from Edinburgh
If you want to seek out the newest ideas in credit scoring, the best place is the annual Edinburgh Credit Scoring and Control conference.
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