Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
Today's “No Hit” Applicant May Be Tomorrow’s Profitable Long-Term Customer
Auto-declining applicants with no credit bureau file can be a missed financial inclusion opportunity
Leveraging DDA Data in Consumer Lending to Stay Competitive
Q&A with Dale Robinson, credit risk executive at Ameriprise Financial Services, Bluestem Brands, HSBC and USBank
Who Defaults when Bankcard Accommodations End? Resilience Matters
New perspective on borrowers rolling off bankcard payment accommodations.
FICO Showcases New FICO® Resilience Index Insights and Enhanced Predictive Power
Latest version of FICO® Resilience Index delivers significant gains in resilience predictive power for account origination and management across lending industries
COVID Vaccine Fraud: Be Wary of the Scammers
Review the latest scams emerging and run through a checklist of how to protect yourself and your loved ones
VIDEO: The Galloping Growth of Merchandise Muling
Like money muling, merchandise muling isn’t new, but detective Jesse Gossmann explains how this work-from-home scam has exploded during the pandemic
5 Ways to Protect Yourself Against Tax Refund Fraud
Looking for Your Tax Refund? So Are Fraudsters.
What is the Electronic Consent Based Verification Service (eCBSV)?
Will eCBSV stop synthetic identity fraud?
FICO Resilience Index is Strong Predictor of Consumer Need for Loan Accommodations
Latest research underscores relationship of index to October 2020 reported payment accommodations
5 Steps to Stop Identity Fraud and Improve the Digital Experience
Finding the right balance between security and convenience can be a challenge - here's how to approach it
The Santa Challenge 2 – Analyze All That New Data!
Santa's facing a number of challenges this year related to the pandemic. Can the FICO Platform help?
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