A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

Azerbaijan's largest bank has started using FICO software to take an integrated approach to combating financial crime - money laundering and terrorist finance

Fraud and compliance must work together to put the customer at the heart of eKYC strategy

How a Community Bank Served Small Businesses and the Manual Process Prevailed

What’s next for the banking industry and how the COVID-19 pandemic will change the customer experience.

What lenders should be doing NOW for their portfolios and their clients

4 steps that community banks can take to respond to the COVID-19 pandemic and help their clients adjust to the economic impacts

The availability of leaked documents such as the Paradise and Panama Papers provides an alternative source of data that can help identify suspicious organizations

The key to reducing false positives while detecting more money laundering and other financial crimes is to radically improve detection

Currently, small banks and credit unions only have 9% of all small business loans under $100,000.

Due to all the fines and scandals in 2018, I am convinced that AI will play a more important role in financial crime compliance.

To comply with tax regulations, it is a must for a bank to check customers against these lists to avoid non-compliance, a damaged reputation and the support of illegal activity.