Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
Explainable Machine Learning for Probability of Default Calculations
How the FICO Platform can enable explainable machine learning models for more effective PD calculations
How Transaction Analytics Transform Lending Speed and Results
Fierce competition, open banking and financial inclusion drive the uptake of transaction analytics in lending
Improving IRB and RWA Calculations with Machine Learning
Through explainable machine learning models, behavioural and PD models for the retail banking sector can be created with higher levels of predictiveness.
Does the EU Framework for Responsible AI Go Far Enough?
Whilst the EU have rightly focused on the use of AI and data science strategic leadership, more needs to be done on AI explainability
How International Bank of Azerbaijan Aims to Stop Financial Crime
Azerbaijan's largest bank has started using FICO software to take an integrated approach to combating financial crime - money laundering and terrorist finance
Digital ID Proofing – Why Fraud & Compliance Must Work Together
Fraud and compliance must work together to put the customer at the heart of eKYC strategy
AML: Are You Checking Ultimate Beneficial Ownership Right?
The availability of leaked documents such as the Paradise and Panama Papers provides an alternative source of data that can help identify suspicious organizations
Financial Crime Compliance Predictions 2020: More AI and Robots
The key to reducing false positives while detecting more money laundering and other financial crimes is to radically improve detection
Financial Crime Compliance Predictions 2019: Stop the Scandals!
Due to all the fines and scandals in 2018, I am convinced that AI will play a more important role in financial crime compliance.
Tax Evasion: Have We Learned the Panama Papers Lesson?
To comply with tax regulations, it is a must for a bank to check customers against these lists to avoid non-compliance, a damaged reputation and the support of illegal activity.
Two Ways to Prevent Money Laundering Scandals
The directives are clear for all EU entities, and the lack of compliance in the recent Baltics case has hurt the bank's share price and reputation.
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