A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

The pitch for overdraft alternatives.

A conversation with David Pommerehn, Consumer Bankers Association (CBA)

Azerbaijan's largest bank has started using FICO software to take an integrated approach to combating financial crime - money laundering and terrorist finance

Fraud and compliance must work together to put the customer at the heart of eKYC strategy

The availability of leaked documents such as the Paradise and Panama Papers provides an alternative source of data that can help identify suspicious organizations

The key to reducing false positives while detecting more money laundering and other financial crimes is to radically improve detection

What benefit delivers “bites” with prospects and customers?

There are many possibilities for deposit promotions that provide multiple levers to deliver differentiated value for the customer and benefits for the bank.

Due to all the fines and scandals in 2018, I am convinced that AI will play a more important role in financial crime compliance.