The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

In his interview for the podcast “Subject to”, FICO’s Timo Berthold discusses his career in computational optimization and mixed integer programming

FICO’s Claudio Gambella was a member of a team awarded at EURO 2024 for its work in mathematical optimization

FICO partners with Zuse Institute Berlin on critical research into mathematical optimization

The SEIO-BBVA prize for best applied contribution in operations research goes to a team including FICO’s Selene Silvestri

Two of Santa's reindeer are self-isolating - how can he make the flight with less speed? FICO optimization shows him how!

Azerbaijan's largest bank has started using FICO software to take an integrated approach to combating financial crime - money laundering and terrorist finance

Fraud and compliance must work together to put the customer at the heart of eKYC strategy

The availability of leaked documents such as the Paradise and Panama Papers provides an alternative source of data that can help identify suspicious organizations

The key to reducing false positives while detecting more money laundering and other financial crimes is to radically improve detection

Due to all the fines and scandals in 2018, I am convinced that AI will play a more important role in financial crime compliance.