The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI

Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience

Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications

As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution

When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection

FICO's European Fraud Map for 2020 shows how the UK, Denmark and Hungary benefitted from tight controls - while many countries did not

The profusion of payment mechanisms may be confusing for consumers, and a goldmine for fraudsters

Toby Carlin examines a wave of Brexit scams and offers advice on how to spot, prevent, and report them

Nearly four out of five respondents from UK banks said that working from home had a high or major impact on the effectiveness of their financial crime prevention

European card fraud reduced by 2% across 18 countries studied - but there were winners and losers

Azerbaijan's largest bank has started using FICO software to take an integrated approach to combating financial crime - money laundering and terrorist finance

Fraud and compliance must work together to put the customer at the heart of eKYC strategy

The availability of leaked documents such as the Paradise and Panama Papers provides an alternative source of data that can help identify suspicious organizations

The key to reducing false positives while detecting more money laundering and other financial crimes is to radically improve detection

Due to all the fines and scandals in 2018, I am convinced that AI will play a more important role in financial crime compliance.