As consumer spending patterns change in the pandemic, fraudsters are changing to match

New communications tools must be combined with a focus on each borrower's financial circumstances, to identify vulnerable customers and how to manage them

Segmentation and new variables are among the COVID-19 banking recommendations

Four insights on the possible state of the debt collection industry in the United States

Automated communications increase revenues and customer service while decreasing the cost of collections

Collections professionals discuss the challenges they face in the current debt tsunami

Lessons learned from the 2008 global financial crisis can help guide collections and debt relief strategies now

How analytics can supplement and enhance efficiencies in Collections

This is the time to look at new tools, new strategies, and new approaches to customer service.

Automated predictive and prescriptive analytics can enhance collections operations

Advanced, automated communication will allow organizations to reach more consumers with fewer agents.

Rather than simply returning to business-as-usual, organizations can use this as an opportunity to re-invent themselves.

Taking up innovations used in credit risk management can pay off handsomely in collections & recoveries

Are you using the right technology solutions to enhance your operations, improve your bottom line and deliver better customer service in collections?

Tax agencies have a limited amount of resources to pursue tax compliance activities (collections and audit).