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The Hidden Costs of Friction: What 18,000 Consumers Revealed About Identity Verification and Account Origination

Our comprehensive survey uncovered striking regional differences in consumer priorities and behaviors, challenging conventional wisdom about what drives account selection

What Is First-Party Fraud? How It Occurs and How to Stop It

From banks to telcos to debt collection agencies, what looks like unrecoverable bad debt may in fact be first-party fraud - here's how to reduce its impact

The 6 "E"s of Enterprise Fraud Management

Navigate the complexities of enterprise fraud management with seamless orchestration, real-time detection, and scalable prevention and intervention strategies.

How to Communicate with Customers about Possible Fraud

Real-time communications play a key role for banks to balance sensible friction in fraud management with customer preferences for ease and convenience

Hyper-Personalization: How to Blend Fraud Management and CX

Hyper-personalized fraud management is becoming integral to banks’ abilities to extend fraud-protected but friction-free customer experiences

Why Banks Need Context and Orchestration to Fight Against Fraud

A lack of context and orchestration can limit a bank’s ability to stop fraud, while increasing the potential for false positives

Orchestration for Improved CX and Fraud Management

Orchestration enables enterprises to align controls, grab the best data, derive valuable insights and take the best actions to achieve specific outcomes

Assessing Digital Identity — You Need to Ask “Who?” AND “Why?”

As customer interactions go completely online, digital identity verification and authentication help — but sophisticated authentication can’t stop all types of fraud

Fraud Trends for 2022: Top 5 Includes "Scamdemic" and Bad Bots

FICO's annual conference exposed some of the biggest fraud trends today, from the "scamdemic" to bot attacks

The Santa Challenge 5: Learn and Improve!

FICO has helped Santa deliver this Christmas - the next step in decision management is to see how he could do better next year

Managing the Corona Debt Tsunami - The Experts Speak

Collections professionals discuss the challenges they face in the current debt tsunami

Debt Relief Considerations After COVID-19 – Don’t Panic!

Lessons learned from the 2008 global financial crisis can help guide collections and debt relief strategies now

Top 5 Fraud Manager Considerations During COVID-19

Being nimble and awake to the rapid changes occurring to bank fraud will be essential.

Collections Analytics: Are We Missing the Credit Risk Revolution?

Taking up innovations used in credit risk management can pay off handsomely in collections & recoveries

Using Analytics to Prevent Auto Finance Fraud

There are various forms of auto finance fraud that can make it incredibly difficult to flag suspicious transactions.

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