A combination of pre-emptive portfolio analysis, carefully timed triggers and well-managed contact and self-cure options can help customers make it through this difficult period

The mobile money revolution started in Africa with Vodafone and M-Pesa is picking up momentum

It's time to review your expected credit loss models and impairment analysis as part of sound model management

Collections professionals discuss the challenges they face in the current debt tsunami

Lessons learned from the 2008 global financial crisis can help guide collections and debt relief strategies now

Australian banks examine options on mortgages and business lending to bridge a looming financial cliff

Taking up innovations used in credit risk management can pay off handsomely in collections & recoveries