A combination of pre-emptive portfolio analysis, carefully timed triggers and well-managed contact and self-cure options can help customers make it through this difficult period

The mobile money revolution started in Africa with Vodafone and M-Pesa is picking up momentum

It's time to review your expected credit loss models and impairment analysis as part of sound model management

Collections professionals discuss the challenges they face in the current debt tsunami

Lessons learned from the 2008 global financial crisis can help guide collections and debt relief strategies now

Taking up innovations used in credit risk management can pay off handsomely in collections & recoveries

Until now, it has been very difficult for a lender to understand the pressures on any consumer in terms of their ability to absorb more credit and pay off the required instalments, without placing unbearable stress on their finances.

Lenders are looking for new ways to connect with the estimated 3 billion people worldwide who fall outside the credit ma...