Using AI to Improve Debt Collection Strategies
The path to hyper-personalization in collection strategies involves combining AI-driven decisioning and conversational AI
How Omni-Channel Communications Transform Collections Strategy
Organizations that have deployed integrated communications are unlocking higher engagement rates, faster time-to-promise and a smoother customer experience
5 Trends in Collections - Omni-Channel Communications, AI and More
Explore the 5 areas revolutionizing debt collection, including the importance of omni-channel communications
How Conversational AI Boosts Collections as Delinquencies Rise
As defaults increase collections workload, the benefits of conversational AI can prioritize agents' work and lead to faster resolution
How Omnichannel Communications Improve Debt Collection
When an omnichannel communication strategy is executed properly, companies can expect to see a significant improvement in debt collection
8 Risks Open Banking Poses to Financial Crime Compliance
Existing AML, counter-terrorist funding and KYC processes need attention due to the new ways third-party providers work under Open Banking
NFTs and Money Laundering - Are Fraudsters Becoming Artists?
As non-fungible tokens fetch millions of dollars in auctions, it raises questions about the connection between NFTs and AML
Illegal Wildlife Trade: What Banks Must Do
Gain insights on combatting money laundering and the illegal wildlife trade
Managing the Corona Debt Tsunami - The Experts Speak
Collections professionals discuss the challenges they face in the current debt tsunami
Debt Relief Considerations After COVID-19 – Don’t Panic!
Lessons learned from the 2008 global financial crisis can help guide collections and debt relief strategies now
Collections Analytics: Are We Missing the Credit Risk Revolution?
Taking up innovations used in credit risk management can pay off handsomely in collections & recoveries
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