Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

More effective debt collection strategies using optimization create a strategic advantage that builds customer loyalty and drives long-term profitability

Omni-channel communications, analytics and optimization are bringing greater targeting to debt collection strategies, improving results and customer relationships

Omnichannel technology is one key to humanizing your collections strategy and personalizing treatment strategies

Black box models will be even more difficult to justify after a recent European ruling - explainable AI and reason codes with credit scores are critical

One effective way for service providers to protect customers against fraud schemes is through automated, real-time, two-way communication and notification

Service providers can expect to achieve improvements of 30% or more from applying advanced analytics to fight subscription fraud

Digitalization and artificial intelligence will radically change retail banking. What does this mean for banks?

Machine learning is powerful, but beware of solutions that promote it as a magical ingredient