Digital collections isn't a new concept, but it has taken on additional relevance in the current economic environment. Here are some tips for success.

FICO’s Fraud, Identity and Digital Banking Survey 2022 shows that customers in Canada want slick onboarding processes, where fraud controls work but don’t delay account opening

Digitalization and artificial intelligence will radically change retail banking. What does this mean for banks?

Contact data quality in debt collection can make or break your success — here are best practices for improving it

Machine learning is powerful, but beware of solutions that promote it as a magical ingredient

If you're pursuing branch collections, use your branch staff as wisely as you use your core collection team - and that means automation

Automated communications tools can help customers get payment relief faster

Subscription fraud can constitute 10-20% of the bad debt.

Here's how decision optimisation can improve cardholders' strategies to comply with persistent debt regulation and help consumers meet their credit burdens.

Debt restructures are challenging in markets with increasing interest rates, as many organisations impose policy restrictions that virtually prevent reasonable restructures.

Loan restructure optimization uses mathematical optimization to identify which customers should receive a restructure of...