As customer interactions go completely online, digital identity verification and authentication help — but sophisticated authentication can’t stop all types of fraud

Digital collections isn't a new concept, but it has taken on additional relevance in the current economic environment. Here are some tips for success.

Digitalization and artificial intelligence will radically change retail banking. What does this mean for banks?

FICO's annual conference exposed some of the biggest fraud trends today, from the "scamdemic" to bot attacks

Contact data quality in debt collection can make or break your success — here are best practices for improving it

Machine learning is powerful, but beware of solutions that promote it as a magical ingredient

Being nimble and awake to the rapid changes occurring to bank fraud will be essential.

If you're pursuing branch collections, use your branch staff as wisely as you use your core collection team - and that means automation

Automated communications tools can help customers get payment relief faster

There are various forms of auto finance fraud that can make it incredibly difficult to flag suspicious transactions.

Here's how decision optimisation can improve cardholders' strategies to comply with persistent debt regulation and help consumers meet their credit burdens.

Debt restructures are challenging in markets with increasing interest rates, as many organisations impose policy restrictions that virtually prevent reasonable restructures.

Loan restructure optimization uses mathematical optimization to identify which customers should receive a restructure of...