Automated communications tools can help customers get payment relief faster

Thoughts on personal loans, consolidations and the auto industry.

How FICO works with lenders to improve the automotive lending experience

Banks spend too much time trying to predict things, rather than mapping out how their people, processes, and technology will need to change if they are successful.

Here's how decision optimisation can improve cardholders' strategies to comply with persistent debt regulation and help consumers meet their credit burdens.

I’ve found that the banks that see the best return on their customer acquisition investments tend to be the ones that have also invested appropriately in their collections capabilities

With new customer acquisition costs spiraling out of control and nimble competitors trying to pick off profitable portions of your portfolios, there’s never been a more critical time to invest in customer management.

Debt restructures are challenging in markets with increasing interest rates, as many organisations impose policy restrictions that virtually prevent reasonable restructures.

What are the top four areas of tactical concern within consumer banking that bank executives will make significant progress addressing in 2019?

Loan restructure optimization uses mathematical optimization to identify which customers should receive a restructure of...