Debt Collection: 5 Questions for Meeting Inbound Demand
The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities
Debt Collection in the Pandemic: Why UK Customers are Dissatisfied
New data points to problems lenders have executing customer-centric collections
Operational Resilience in Collections – Will You Meet the FCA’s Standards?
The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond
Debt Collection and COVID-19: Why a Vision Matters
Taking a forward-looking approach to debt management can help us manage the current crisis
How to Make Branch Collections Work in the Crisis – Don’t Dial Manually!
If you're pursuing branch collections, use your branch staff as wisely as you use your core collection team - and that means automation
Payment Holidays: New Tool for Managing the Surge
Automated communications tools can help customers get payment relief faster
Persistent Debt Regulation and Advanced Analytics
Here's how decision optimisation can improve cardholders' strategies to comply with persistent debt regulation and help consumers meet their credit burdens.
Making Debt Restructures Work When Interest Rates Rise
Debt restructures are challenging in markets with increasing interest rates, as many organisations impose policy restrictions that virtually prevent reasonable restructures.
How Loan Restructure Optimization Works
Loan restructure optimization uses mathematical optimization to identify which customers should receive a restructure of...
Does Your Omnichannel Strategy Match What Customers Want?
Our survey clearly revealed that many lenders are not using omnichannel to communicate via the channels customers prefer.
Collections Managers — Do You Have “Willful Blindness”?
It’s easy to ignore what’s right in front of our eyes — and I’m afraid that I see many examples right here in the UK credit industry.
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