More effective debt collection strategies using optimization create a strategic advantage that builds customer loyalty and drives long-term profitability

Omni-channel communications, analytics and optimization are bringing greater targeting to debt collection strategies, improving results and customer relationships

Omnichannel technology is one key to humanizing your collections strategy and personalizing treatment strategies

Prestigious EMEA Credit Awards program recognizes leading technology providers and praiseworthy customer implementations in financial services

Moving from separate systems to a single platform, and using omnichannel communications, are keys to improving both risk and fraud management

Siloes between your application fraud management and originations teams can create customer experience problems and increase losses - here are some ways to break through the siloes

Black box models will be even more difficult to justify after a recent European ruling - explainable AI and reason codes with credit scores are critical

The drive to reduce technical debt from disconnected legacy systems is leading banks to enterprise decision platforms - with benefits for IT, the commercial team and consumers

Digitalization and artificial intelligence will radically change retail banking. What does this mean for banks?

The removal of the mortgage market affordability test in the UK could pose challenges at a time when affordability is an important lending issue

Machine learning is powerful, but beware of solutions that promote it as a magical ingredient