Done right, hyper-personalization is the key to some major challenges faced by fraud departments, transforming customer experience and fraud controls

Insights from a panel discussion into debt collection trends for digitization, omnichannel communications and more

As the EU works on an AI Act, FICO research suggests that banks are expanding their use of AI but not necessarily focused on responsible AI

As the PSR’s response to authorized push payment fraud moves towards becoming law, what will the results be? Will there be unintended consequences? And what can banks do?

How well individuals respond to pre-delinquency measures often hinges on the strategies lenders use to engage with them

Digital collections isn't a new concept, but it has taken on additional relevance in the current economic environment. Here are some tips for success.

Fraud protection is now firmly on the radar for consumers and has risen substantially as a deciding factor - it could even be a competitive advantage for banks

Digitalization and artificial intelligence will radically change retail banking. What does this mean for banks?

The removal of the mortgage market affordability test in the UK could pose challenges at a time when affordability is an important lending issue

Digital transformation, accelerated by the pandemic, has increased the threat of application fraud

More Than Half of UK Consumers Would Switch Banks if Theirs Was Involved in a Money Laundering Scandal

Poor awareness of authorised push payment fraud scams coupled with high customer expectations of banks’ abilities to deal effectively with fraud cases present a challenge

Contact data quality in debt collection can make or break your success — here are best practices for improving it

Another year of pandemic-related upheaval will bring new European fraud scams and financial crime challenges

Fraudsters flock to open banking to harvest data and, especially, to make payments - making an enterprise fraud strategy more important than ever