How to Improve Collection Decision Strategies with Analytics
Predictive analytics, optimization and omni-channel communications can transform collections strategy efficiency and performance
Debt Collection Strategies: Solve the 6 Toughest Challenges
More effective debt collection strategies using optimization create a strategic advantage that builds customer loyalty and drives long-term profitability
Debt Collection Predictive Analytics: Benefits, Types and Uses
Discover how debt collection predictive analytics boosts recovery, cuts costs, and personalizes strategies with AI-driven models and case studies
Collection Strategies: Best Practices for the Digital Age
Omni-channel communications, analytics and optimization are bringing greater targeting to debt collection strategies, improving results and customer relationships
3 Ways Conversational AI Aids Collections & Customer Support
The advent of Generative AI opens the door for more targeted and effective messaging when payments are late – learn about the benefits
Can Digital Channels Work with High-Risk Collections Accounts?
Digital channels can deliver great results across all risk groups and the entire debt collection lifecycle, improving the customer experience as well as portfolio performance
Predict Churn and Delinquency to Improve Telco Customer Retention
Here are 5 key steps that CSPs can take to predict rising churn and delinquency rates and improve telco customer retention
Top 5 Debt Collection Posts of 2022: Crisis and Opportunity
As more people enter the collections queue due to rising costs and economic wobbles, our collections experts share their tips for early collections, digital approaches and more
Digital Collections: 7 Things That Can Make You More Successful
Digital collections isn't a new concept, but it has taken on additional relevance in the current economic environment. Here are some tips for success.
9 Steps to Improve Contact Data Quality in Debt Collection
Contact data quality in debt collection can make or break your success — here are best practices for improving it
Top 5 Debt Collection Posts for 2020: Pandemic Perspectives
FICO collections experts explored how to deal with the debt tsunami in a series of posts
Payment Holidays: New Tool for Managing the Surge
Automated communications tools can help customers get payment relief faster
SPDB Credit Card Centre Automates Early Collections
Shanghai Pudong Development Bank (SPDB) Credit Card Centre (CCC), has used FICO® Customer Communication Services (CCS) to boost collections performance while driving down costs.
How Santander Polska Automated Collections - and Won
Santander Bank Polska has achieved a 160 percent uplift in automated collections since using FICO® Customer Communication Services to execute multi-channel customer communications.
How Loan Restructure Optimization Works
Loan restructure optimization uses mathematical optimization to identify which customers should receive a restructure of...
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