Machine learning is powerful, but beware of solutions that promote it as a magical ingredient

2021 is poised to bring about some meaningful and positive developments in Washington for the financial services industry

If you're pursuing branch collections, use your branch staff as wisely as you use your core collection team - and that means automation

Automated communications tools can help customers get payment relief faster

From safeguarding your identity to fighting money laundering, here's what I predict US lawmakers will do this year

Here's how decision optimisation can improve cardholders' strategies to comply with persistent debt regulation and help consumers meet their credit burdens.

Debt restructures are challenging in markets with increasing interest rates, as many organisations impose policy restrictions that virtually prevent reasonable restructures.

When it comes to U.S. regulatory reforms promulgated by federal agencies, there could be some significant and welcome news for financial institutions next year.

Loan restructure optimization uses mathematical optimization to identify which customers should receive a restructure of...

Where do we stand on the industry’s challenge to the Telephone Consumer Protection Act (TCPA), now that the DC Circuit Court of Appeals finally issued its long-awaited decision?

With much of the dramatic shift in the U.S. regulatory landscape complete, we are moving to the next stage, which will focus more on efforts to adopt regulatory reform.