How to Improve Collection Decision Strategies with Analytics
Predictive analytics, optimization and omni-channel communications can transform collections strategy efficiency and performance
How to Build a Winning Customer Communication Strategy to Reduce Fraud and Improve Debt Resolution
Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy
Debt Collection Strategies: Solve the 6 Toughest Challenges
More effective debt collection strategies using optimization create a strategic advantage that builds customer loyalty and drives long-term profitability
Debt Collection Predictive Analytics: Benefits, Types and Uses
Discover how debt collection predictive analytics boosts recovery, cuts costs, and personalizes strategies with AI-driven models and case studies
Collection Strategies: Best Practices for the Digital Age
Omni-channel communications, analytics and optimization are bringing greater targeting to debt collection strategies, improving results and customer relationships
5 Steps to Strengthen Credit Risk Strategy for Lenders: A How to Guide for Institutions of All Sizes
How using FICO’s Innovation Lab can help future-proof for evolving economic conditions and credit risk decisions
Can Digital Channels Work with High-Risk Collections Accounts?
Digital channels can deliver great results across all risk groups and the entire debt collection lifecycle, improving the customer experience as well as portfolio performance
Shifting Customers from Branches to Digital Account Opening
FICO survey shows even digital-savvy customers still prefer to open accounts in branches - understanding their reasons can help you give them confidence in digital channels
What Is the Best Way to Automate Telco Collections Communications?
By predicting customer scenarios and automating collections communications, telco operators can improve collections and lower costs
How Compassionate Digital Collections Can Improve Your Bottom Line
Omnichannel technology is one key to humanizing your collections strategy and personalizing treatment strategies
CJEU Ruling Highlights the Need for Explainability in Analytics
Black box models will be even more difficult to justify after a recent European ruling - explainable AI and reason codes with credit scores are critical
Application Fraud – Real-Time and Integrated Solutions Are the Priority
Fraud prevention leaders outline their concerns and priorities for tackling application fraud at FICO virtual roundtable
Using Real-Time Communications to Defend Against Fraud
One effective way for service providers to protect customers against fraud schemes is through automated, real-time, two-way communication and notification
Subscription Fraud: 6 Analytics Capabilities You Need to Fight It
Service providers can expect to achieve improvements of 30% or more from applying advanced analytics to fight subscription fraud
5 Ways Subscription Fraud Attacks Telcos - and How to Fight Back
Criminals are exploiting subscription fraud and using it as a gateway to other crimes - here's FICO's advice on how to stop it
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