The Informed Borrower Opportunity: Meeting America's Demand for Credit Knowledge
Why addressing widespread financial misconceptions isn't just about education—it's about building the foundation for sustainable lending growth
How to Improve Collection Decision Strategies with Analytics
Predictive analytics, optimization and omni-channel communications can transform collections strategy efficiency and performance
Debt Collection Strategies: Solve the 6 Toughest Challenges
More effective debt collection strategies using optimization create a strategic advantage that builds customer loyalty and drives long-term profitability
The Financial Health Revolution: How Gen Z Is Leading the Charge
What our latest consumer research reveals about the most credit-savvy generation and the incredible opportunities ahead
Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Debt Collection Predictive Analytics: Benefits, Types and Uses
Discover how debt collection predictive analytics boosts recovery, cuts costs, and personalizes strategies with AI-driven models and case studies
Collection Strategies: Best Practices for the Digital Age
Omni-channel communications, analytics and optimization are bringing greater targeting to debt collection strategies, improving results and customer relationships
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
Building Financial Literacy Through Credit Education
From 'I wish I knew' to 'I’m so glad I know': empowering consumers through financial literacy
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
Can Digital Channels Work with High-Risk Collections Accounts?
Digital channels can deliver great results across all risk groups and the entire debt collection lifecycle, improving the customer experience as well as portfolio performance
How Compassionate Digital Collections Can Improve Your Bottom Line
Omnichannel technology is one key to humanizing your collections strategy and personalizing treatment strategies
CJEU Ruling Highlights the Need for Explainability in Analytics
Black box models will be even more difficult to justify after a recent European ruling - explainable AI and reason codes with credit scores are critical
Digital Debt Collection Trends in 2023 - From Culture to Strategies
Insights from a panel discussion into debt collection trends for digitization, omnichannel communications and more
Take the next step
Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.