Our comprehensive survey uncovered striking regional differences in consumer priorities and behaviors, challenging conventional wisdom about what drives account selection

Predictive analytics, optimization and omni-channel communications can transform collections strategy efficiency and performance

From banks to telcos to debt collection agencies, what looks like unrecoverable bad debt may in fact be first-party fraud - here's how to reduce its impact

More effective debt collection strategies using optimization create a strategic advantage that builds customer loyalty and drives long-term profitability

Discover how debt collection predictive analytics boosts recovery, cuts costs, and personalizes strategies with AI-driven models and case studies

Omni-channel communications, analytics and optimization are bringing greater targeting to debt collection strategies, improving results and customer relationships

Navigate the complexities of enterprise fraud management with seamless orchestration, real-time detection, and scalable prevention and intervention strategies.

Digital channels can deliver great results across all risk groups and the entire debt collection lifecycle, improving the customer experience as well as portfolio performance

Omnichannel technology is one key to humanizing your collections strategy and personalizing treatment strategies

Waiting for your regulator to require improved customer communications on scams places you at risk of distinct competitive disadvantage vis-à-vis your competitors

Defining and understanding different scam typologies yields results when identifying and preventing authorized push payment fraud

Real-time communications play a key role for banks to balance sensible friction in fraud management with customer preferences for ease and convenience

Latin America needs to get ready for the consequences of the growth of real-time payments

Black box models will be even more difficult to justify after a recent European ruling - explainable AI and reason codes with credit scores are critical

As regulators around the world roll out new rules to deal with APP fraud, these four tips can help payment service providers adapt to the new fraud prevention regimes