With the right technology it is now possible to drive out manual or high-friction interventions and offer seamless, near-instant credit decisions across multiple sales channels

Omni-channel communications, analytics and optimization are bringing greater targeting to debt collection strategies, improving results and customer relationships

This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment

Omnichannel technology is one key to humanizing your collections strategy and personalizing treatment strategies

With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge

Digitalization and artificial intelligence will radically change retail banking. What does this mean for banks?