More effective debt collection strategies using optimization create a strategic advantage that builds customer loyalty and drives long-term profitability

Omni-channel communications, analytics and optimization are bringing greater targeting to debt collection strategies, improving results and customer relationships

Credit card insights uncover developing financial pressures affecting many Canadians

Credit card data reveals many Canadians are struggling to pay off their monthly balances

Omnichannel technology is one key to humanizing your collections strategy and personalizing treatment strategies

Black box models will be even more difficult to justify after a recent European ruling - explainable AI and reason codes with credit scores are critical

Canadian cards data for the second quarter of 2023 shows the need for lenders to project unexpected rapid shock to portfolios, staffing, and expenses

Digitalization and artificial intelligence will radically change retail banking. What does this mean for banks?

Experiments in credit management can lead to great gains in profitability and other metrics - here are four guiding principles to boost your success

Machine learning is powerful, but beware of solutions that promote it as a magical ingredient

Data can be a strategic asset to help you produce real time insights that will generate long-term business value, and support customer needs.