Digitalization and artificial intelligence will radically change retail banking. What does this mean for banks?

Bank of Canada makes major rate hike and consumer inflation increases; low unemployment rate continues

Canada Sees Low Unemployment, But Rising Inflation – How Will This Affect Bankcard Usage?

Contact data quality in debt collection can make or break your success — here are best practices for improving it

Experiments in credit management can lead to great gains in profitability and other metrics - here are four guiding principles to boost your success

Machine learning is powerful, but beware of solutions that promote it as a magical ingredient

Data can be a strategic asset to help you produce real time insights that will generate long-term business value, and support customer needs.

If you're pursuing branch collections, use your branch staff as wisely as you use your core collection team - and that means automation

Automated communications tools can help customers get payment relief faster

Here's how decision optimisation can improve cardholders' strategies to comply with persistent debt regulation and help consumers meet their credit burdens.

Debt restructures are challenging in markets with increasing interest rates, as many organisations impose policy restrictions that virtually prevent reasonable restructures.

Loan restructure optimization uses mathematical optimization to identify which customers should receive a restructure of...