FICO risk benchmarking data covering roughly 90% of card transactions in Canada reveals a market at an inflection point - improving delinquencies mask structural shifts in payment

Predictive analytics, optimization and omni-channel communications can transform collections strategy efficiency and performance

Chief information officers are no longer back-office caretakers––they’re enabling business transformation through cloud, data, AI, and platform modernization

International banking leaders meeting at the FT Global Banking Summit found common challenges in adopting GenAI and managing its risks

More effective debt collection strategies using optimization create a strategic advantage that builds customer loyalty and drives long-term profitability

The CIO’s Role in Achieving Responsible AI: Conduit in Chief

Discover how debt collection predictive analytics boosts recovery, cuts costs, and personalizes strategies with AI-driven models and case studies

Omni-channel communications, analytics and optimization are bringing greater targeting to debt collection strategies, improving results and customer relationships

As visionary leaders Modern CIOs are the driving force in operationalizing the responsible use of artificial intelligence and generative artificial intelligence

Credit card insights uncover developing financial pressures affecting many Canadians

Credit card data reveals many Canadians are struggling to pay off their monthly balances

Digital channels can deliver great results across all risk groups and the entire debt collection lifecycle, improving the customer experience as well as portfolio performance

FICO's Canadian Bankcards Industry Benchmarking Trends for Q2 2024 show monolines delinquencies have reached pre-COVID levels

Omnichannel technology is one key to humanizing your collections strategy and personalizing treatment strategies

Black box models will be even more difficult to justify after a recent European ruling - explainable AI and reason codes with credit scores are critical