More effective debt collection strategies using optimization create a strategic advantage that builds customer loyalty and drives long-term profitability

Omni-channel communications, analytics and optimization are bringing greater targeting to debt collection strategies, improving results and customer relationships

Omnichannel technology is one key to humanizing your collections strategy and personalizing treatment strategies

Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape

Black box models will be even more difficult to justify after a recent European ruling - explainable AI and reason codes with credit scores are critical

Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers

FICO’s 2023 Trends Report reveals what’s impacting the financial services industry

FICO awarded first place in six categories on risk and compliance technology in the 2023 Chartis RiskTech100® Report, including Innovation for the sixth year in a row

Digitalization and artificial intelligence will radically change retail banking. What does this mean for banks?

What financial institutions need to compete with fintech threat disrupters

One of our digital banking commandments is that your organization needs to come together like a symphony orchestra in support of your customers, and that requires data integration

When it comes to secure digital banking, customers don’t mind if you overcommunicate - in fact, there are many areas where you can pester them a little

Here's one of the 11 commandments of digital banking: respect the fact that your customers are sharing their data with you by using it to deliver a better customer experience

While pursuing digital banking, banks have the opportunity – nay, the imperative – to focus on humanizing the customer experience, and be personable in impersonal channels

Great technology can’t replace an obsessive focus on and knowledge of your customers - which is why digital banking is really about insights and customer experience