More effective debt collection strategies using optimization create a strategic advantage that builds customer loyalty and drives long-term profitability

Omni-channel communications, analytics and optimization are bringing greater targeting to debt collection strategies, improving results and customer relationships

Open banking, AI and hyper-personalization are among the trends reshaping the banking landscape

Black box models will be even more difficult to justify after a recent European ruling - explainable AI and reason codes with credit scores are critical

Alyson Clarke of Forrester Consulting takes a deep dive into the implications and expectations around hyper-personalization to banks and their customers

FICO’s 2023 Trends Report reveals what’s impacting the financial services industry

FICO awarded first place in six categories on risk and compliance technology in the 2023 Chartis RiskTech100® Report, including Innovation for the sixth year in a row

Digitalization and artificial intelligence will radically change retail banking. What does this mean for banks?

What financial institutions need to compete with fintech threat disrupters

FICO continues to be responsible for industry-changing innovations in AI, Financial Crime and Retail Credit Analytics.

Machine learning is powerful, but beware of solutions that promote it as a magical ingredient