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Out of Sight: How Banks Protect Consumers from Credit Card Fraud

Here are important facts on how banks and card issuers protect their customers from credit card fraud

Fraud & COVID-19: Lessons Learned from the 2008 Recession

Spikes in CNP fraud, money mules and social engineering scams are rising - what should fraud managers take away from the successes and failures of the last global economic crisis?

Fighting Fraud: How Biometrics Enhance Identity Authentication

Doug Clare explains how biometrics are the cornerstone of effective ID authentication

Operational Resilience in Collections – Will You Meet the FCA’s Standards?

The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond

Debt Collection and COVID-19: Why a Vision Matters

Taking a forward-looking approach to debt management can help us manage the current crisis

Real-Time Payments and Fraud – What Can be Done?

Doug Clare explores the options available for all participants to help prevent real time payments fraud

Will Real-Time Payments Increase Financial Crime in the USA?

The Clearing House Association Announces RTP Updates

Cyber, Fraud, Compliance Predictions in 2020

The 2020 trends in TPRM, AI and convergence spark déjà vu

Real-Time Payments Fraud: Can Elephants Learn to Dance?

To fight real-time payments fraud, banks need to learn a few moves from the digital disruptors

Finovate: FICO Falcon X Detects Fraud, Financial Crime

As banks pursue convergence of fraud and financial crime management, Falcon X lets them do it with one integrated system

Synthetic Identities: From Data Breaches to Auto Loan Fraud

Criminals are using data breaches to create synthetic identities, which in turn are used to secure auto loans or other financial products.

Cybersecurity Insurance, AI and Chatbots

Two of today’s hottest tech topics—cybersecurity and artificial intelligence (AI)––were well represented at recent conferences in insurance and banking, respectively: Advisen Cyber Risks Insights Conference and Bank AI Expo. Here’s my take.

Does Your Omnichannel Strategy Match What Customers Want?

Our survey clearly revealed that many lenders are not using omnichannel to communicate via the channels customers prefer.

Collections Managers — Do You Have “Willful Blindness”?

It’s easy to ignore what’s right in front of our eyes — and I’m afraid that I see many examples right here in the UK credit industry.

IFRS 9: Three Critical Areas of Focus for Collectors

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