Omnichannel communications is critically important to debt collection in the era of COVID-19

Helping customers get through the current crisis demands a new approach to assessing income, expenditure and affordability

Practical steps and a look at the impact COVID-19 is having on IFRS 9 for collections and recoveries

Doug Clare explores the options available for all participants to help prevent real time payments fraud

Lessons learned from the last recession can help debt collectors now - but there are also important differences to understand

The Clearing House Association Announces RTP Updates

The 2020 trends in TPRM, AI and convergence spark déjà vu

As both creditors and third-party debt servicers change their operating models, economic challenges and regulations will prove harder to manage

To fight real-time payments fraud, banks need to learn a few moves from the digital disruptors

As banks pursue convergence of fraud and financial crime management, Falcon X lets them do it with one integrated system

Criminals are using data breaches to create synthetic identities, which in turn are used to secure auto loans or other financial products.

However efficient and advanced a debt collection operation is, it’s being stress-tested by a multitude of factors in ways not seen since the last global recession.

When we look at how card issuers are dealing with three key factors — the performance of delinquent credit card portfoli...

Here’s my advice for 2019 in a nutshell: With IFRS 9 impacts and €780 billion of NPL in Europe alone, stop reading about AI and start thinking about optimization.

Organisations will benefit from standing back from the BAU and determining how their analytics and technologies, which identify and support the management of distressed customers, need to change to ensure they secure that competitive advantage.