A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products

FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience

Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization

Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships

Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results

FICO’s contextual intelligence capabilities allow organizations to become more efficient and effective in two important ways related to fraud and financial crime compliance

Contextual intelligence puts the right amount of data into the appropriate context, at specific moments in the customer journey

Choosing the decisioning platform for your organization to combat fraud and financial crime

Bitcoin and other cryptocurrencies are joining mainstream banking—what are the risks from an AML perspective?

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

How FICO uses global payments data to accurately prevent the next fraud event across a wide range of payment types and channels

A new survey shows how many debt collectors are missing the mark in their contact strategies

Customer ID management and access control are related but different disciplines, and shouldn’t be confused with each other

The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities

The "COVID effect" will shape much of the fraud and financial crime landscape, creating an imperative around Know Your Vendor