Digital Wallet Fraud: How It Works and How to Fight It
A full view of the customer journey is critical to detecting and preventing digital wallet fraud, as are enhanced communications and segmented strategies
Survey: What Makes a Great Customer Experience?
A new FICO survey on customer experience found that 9 in 10 people globally believe that customer experience is as important as a bank’s products
Bank Primacy: Survey Reveals Secrets to Customer Loyalty
FICO's global survey finds that 90% of customers have a primary bank provider, but over a third would switch to get a better offer or customer experience
How Is Credit Card Fraud Changing in Europe?
The FICO European Fraud Map shows how Card Not Present fraud is rising across Europe, and why a unified approach to fighting fraud is vital
3 Ways Social Engineering Undermines Fraud Defences in the UK
UK Finance’s Fraud Report 2025 shows changes in fraud typologies – underlying much of this shift is evolving techniques in social engineering
Next Best Actions / Next Best Offers – Four Pointers to Success
Next Best Actions / Next Best Offers balance the customer's interests and needs with your organization's business objectives, using mathematical optimization
Determining the Next Best Action to Grow Customer Relationships
Next best action strategies and technology balance growth and risk for banks, while advancing customer relationships
How to Strengthen your Organization’s Money Mule Strategy
Money mules are causing significant problems across the globe. Organizations must take proactive steps to identify and disrupt them.
3 Ways Spanish Banks Can Stop Fraud with Customer Communications
As bank fraud increases and more customers fall victim to scams, banks in Spain need to enhance fraud protection but not at the risk of damaging customer experience
How FICO Orchestrates Contextual Intelligence to Fight Fraud
FICO’s contextual intelligence capabilities allow organizations to become more efficient and effective in two important ways related to fraud and financial crime compliance
Contextual Intelligence - A New Tool in the War Against Fraud
Contextual intelligence puts the right amount of data into the appropriate context, at specific moments in the customer journey
5 Essentials to Look for in a Platform to Fight Fraud and Financial Crime
Choosing the decisioning platform for your organization to combat fraud and financial crime
The Cryptocurrency AML Challenge - What You Need to Know
Bitcoin and other cryptocurrencies are joining mainstream banking—what are the risks from an AML perspective?
Falcon Intelligence Network: A Fraud Consortium for Fraud-Fighting Machine Learning Innovation
How FICO uses global payments data to accurately prevent the next fraud event across a wide range of payment types and channels
Customer Identity Management Is NOT the Same as Access Control
Customer ID management and access control are related but different disciplines, and shouldn’t be confused with each other
Take the next step
Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.