Survey demonstrates need for advanced analytic solutions to accelerate lending and simplify delivery

Bridging the expectation gap through decision planning to improve the customer experience

Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic

Using digital collaboration to play your best hand

Collections teams are now responsible for more customers than ever — are they ready?

Beyond short-term impacts, portfolios, workforces and operating models are changing

Can the banking industry match the innovative approaches used in utilities?

Until now, it has been very difficult for a lender to understand the pressures on any consumer in terms of their ability to absorb more credit and pay off the required instalments, without placing unbearable stress on their finances.

The idea of reducing the friction between customer need and targeted product offering is nothing new, but clearly the thought of a dialog-based interaction replacing the traditional application form is quite appealing.

Lenders are looking for new ways to connect with the estimated 3 billion people worldwide who fall outside the credit ma...