Survey demonstrates need for advanced analytic solutions to accelerate lending and simplify delivery

Bridging the expectation gap through decision planning to improve the customer experience

Using digital collaboration to play your best hand

While a contact-free period makes sense from a customer experience point of view, a balance needs to be struck between this and fraud detection and prevention.

The idea of reducing the friction between customer need and targeted product offering is nothing new, but clearly the thought of a dialog-based interaction replacing the traditional application form is quite appealing.