Survey demonstrates need for advanced analytic solutions to accelerate lending and simplify delivery

Financial services partner organizations should offer best-in-class customer communication technology, with easy implementation, ongoing management and impressive results

Bridging the expectation gap through decision planning to improve the customer experience

Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be

A new survey shows how many debt collectors are missing the mark in their contact strategies

The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities

New data points to problems lenders have executing customer-centric collections

What is your company’s door handle cover?

Using digital collaboration to play your best hand

The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond

Taking a forward-looking approach to debt management can help us manage the current crisis

The idea of reducing the friction between customer need and targeted product offering is nothing new, but clearly the thought of a dialog-based interaction replacing the traditional application form is quite appealing.

Our survey clearly revealed that many lenders are not using omnichannel to communicate via the channels customers prefer.

It’s easy to ignore what’s right in front of our eyes — and I’m afraid that I see many examples right here in the UK credit industry.