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How Hyper-Personalized Communications Can Stop Scams

Waiting for your regulator to require improved customer communications on scams places you at risk of distinct competitive disadvantage vis-à-vis your competitors

How to Fight Scams Through Better Classification and Effective Tagging

Defining and understanding different scam typologies yields results when identifying and preventing authorized push payment fraud

Will Brazil’s New Scams Regulation Drive Change in Latin America?

Latin America needs to get ready for the consequences of the growth of real-time payments

APP Fraud: Get Ready Now for Global Scams Regulations

As regulators around the world roll out new rules to deal with APP fraud, these four tips can help payment service providers adapt to the new fraud prevention regimes

Are Student Loan Holders at Risk as Deferments Expire?

Factors driving credit score decreases observed among student loan holders involved behaviors such as delinquency on credit products including bankcards, auto loans, and mortgages

Better SME Lending Systems Key To Winning Back Businesses Post-pandemic

Survey demonstrates need for advanced analytic solutions to accelerate lending and simplify delivery

Simulated FICO Score Impacts from Balance Aggregation due to Mortgage Forbearance

Research shows balance aggregation results in modest impact to FICO® Scores

Are You Catering For The ‘Unhappy Path’ In Digital Journeys?

Bridging the expectation gap through decision planning to improve the customer experience

Simulated FICO Score Impacts due to Mortgage Forbearance

Analysis identified modest impacts to FICO Scores from forbearance-related potential increases in mortgage balance.

Finding Business Opportunities From COVID-19

Using digital collaboration to play your best hand

Truncation Bias in Score Validations: When Rejected Applications Strike Back

The set-up of a score validation can greatly influence model performance results — and sometimes inflate them

Voice is the Future of Banking

The idea of reducing the friction between customer need and targeted product offering is nothing new, but clearly the thought of a dialog-based interaction replacing the traditional application form is quite appealing.

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